I just thought it would be good to let you know of my experience with ECKraus customer service. I bought a new wine barrel about 6 months ago and I prepped it per instructions. The thing leaked out the ends and I couldn't get it to stop. After messing with it for a couple months (doing all the tricks I could find) I emailed ECKraus about the barrel, two days later UPS was at my house to pick up the barrel, and two weeks later I am prepping my new wine barrel. You can't get much better service than that.
When a company has outstanding service I believe in letting everyone know.
When a company has outstanding service I believe in letting everyone know.