wineforfun
Still Trying To Make The Perfect Wine and Now Tryi
- Joined
- Nov 5, 2012
- Messages
- 2,707
- Reaction score
- 898
Just wanted to throw out a kudos to the Carboy Cleaner company. After researching an old thread on WMT and asking a couple of questions, I settled on buying this piece of equipment. I ordered it the week between Christmas and New Years. I didn't receive a confirmation email(like you do from most places you order online from) so I emailed them about making sure that they in fact received my order.
They wrote back this Monday (1-4-16) and said due to the holidays they were running behind and apologized for not getting back to me sooner.
They also said, yes, they received my order and since it was delayed they would be sending me out extra pads for the cleaner, at no cost.
I thanked them and mentioned how that was much appreciated, but not necessary.
I haven't used the cleaner yet but if it is as good as their customer service, it will be awesome.
They wrote back this Monday (1-4-16) and said due to the holidays they were running behind and apologized for not getting back to me sooner.
They also said, yes, they received my order and since it was delayed they would be sending me out extra pads for the cleaner, at no cost.
I thanked them and mentioned how that was much appreciated, but not necessary.
I haven't used the cleaner yet but if it is as good as their customer service, it will be awesome.