ShelleyDickison
President of Stay at Home and Do Nothing Inc.
- Joined
- Jul 2, 2012
- Messages
- 467
- Reaction score
- 186
I ran into a problem with my Moscato kit I was making. I was adding the F pack and noticed it was a brownish color and smelled and tasted like Carmel. I grew concerned so I contacted wine expert. They emailed me back with in a couple of hours and assured me it would be fine and also said they would send me a new kit. I was blown away at their level of customer service. The pictures show the color. I just wanted to share. ![ImageUploadedByWine Making1387326212.474419.jpg ImageUploadedByWine Making1387326212.474419.jpg](https://cdn2.imagearchive.com/winemakingtalk/data/attachments/10/10499-1493799478bf7f335a57516eec434c65.jpg)
![ImageUploadedByWine Making1387326227.972463.jpg ImageUploadedByWine Making1387326227.972463.jpg](https://cdn2.imagearchive.com/winemakingtalk/data/attachments/10/10500-99cf2fac94f9118c6342d2dd86a2cf23.jpg)
![ImageUploadedByWine Making1387326212.474419.jpg ImageUploadedByWine Making1387326212.474419.jpg](https://cdn2.imagearchive.com/winemakingtalk/data/attachments/10/10499-1493799478bf7f335a57516eec434c65.jpg)
![ImageUploadedByWine Making1387326227.972463.jpg ImageUploadedByWine Making1387326227.972463.jpg](https://cdn2.imagearchive.com/winemakingtalk/data/attachments/10/10500-99cf2fac94f9118c6342d2dd86a2cf23.jpg)