I ordered 6 lugs of Chilean Carmenere, crushed, destemmed and frozen into two pails, and one 6 gallon pail of frozen Chilean Cab/Merlot juice blend from a supplier in Ohio. The plan was to ferment the grapes to 1.000 SG or so, rack the Carmenere wine off into glass, and then put the Cab/Merlot juice over the skins and seeds and start its fermentation to give it some complexity and body. The 3 pails arrived Friday, in rough shape. They had been shipped inside plastic bags in cardboard boxes, but only one box was still with them, and it was torn and appeared to have road rash. The two grape buckets were in good shape, and I went ahead and got them started Friday night... they were already thawed out, and it only took a couple of hours for them to come up to 65F. The juice bucket, though was bashed in and is in the shape of Toblerone candy (triangular). The lid is still on and it doesn't appear to have leaked, but has obviously been through something. I haven't opened it to check the temperature, but it was completely melted when it arrived... come to think of it, it wasn't even noticeably cold to the touch. My guess is that the FedEx truck was in a wreck and my stuff was tossed around, and maybe even skidded down the highway causing the damage, and that's why it arrived on a U-Haul and in such bad shape. Would you use it or be afraid of it? There's no way I can open the lid to check the conditions inside without spilling a lot of it, so I went ahead yesterday and filed a claim with FedEx, but then learned that only the sender can settle the claim. So I contacted the merchant and gave him the claim number, and asked him to only bill me for the 2 grape pails and their shipping, and for him to collect the rest from FedEx. He responded by suggesting that I open the 2" cap in the lid and siphon it into another bucket and go ahead and use it, but I'm just not sure how I feel about that idea, not knowing what the juice has been through. What do you think? Insist on FedEx making it good, or go ahead and use it later this week when the Carmenere comes off the skins like I'd planned? Thanks!!