On a thread about cleaning carboys, someone poster a link to the company, Carboycleaner.com I looked at it and decided to buy one. I ordered it last Monday (1/20/20) and got a confirmation email. As of yesterday (Friday, 1/24/20) I still hadn't gotten an email saying it had been shipped. So I sent them an email asking when it woulc be shipped. Got no response. And actually, about a week before I bought it I sent them an email asking if they have the bungs for the PET carboys. They never answered that email either. Has anyone else had problems with this company? They don't even have a phone number on their website.