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I'd like to see all software managers, designers, and developers support computer illiterate users over the phone for 6 months after a software release. Software would be MUCH better if this was so. [I work in the IT industry.]
Yes, please! And it would be nice if they would give a few thoughts to how it gets installed in a modern enterprise environment. Sometimes it seems they must think everyone has admin rights and runs it locally, clicking through all the prompts and filling in the info, rather than most software being packaged and pushed out.
 

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