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NEVER AGAIN ! This is "Black Raspberry" Flavored Concentrate? I don't think so!!!

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Scooter68

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Now that's the sort of label that good commercial product will have.

Sounds great - Keep us posted on how it goes. Yeah, Sounds like someone mislabeled a bottle.
 

reeflections

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Another update:

So, as it turns out, all 12 of the quarts I got were mislabeled apple juice. Someone there messed up but they went beyond the norm by telling me I could keep the 12 qts of apple and they already shipped 12 qts of peach with apologies. Class act.

I find that impressive, but add to that, everything with this company has been top shelf. Fast to ship, fast in email communication, and pure juice concentrate at a reasonable price.

More updates when I get the peach and taste it.
 

reeflections

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Well, one qt was much lighter in color was the original problem I had. I didn't want to open it and break the seal until I heard what they would do about it. When he told me to go ahead and taste it and he would credit me. So I opened it, and one of the darker ones for reference. I diluted both at the recommended dilution for peach but when I tasted them, they were both apple juice. The lighter one was at a much lower concentration. But both were apple. So I tried another one - same thing. My guess was that someone pulled the order from some kind of reject bin, but I don't know and they are investigating. They included an "inspected and shipped by" slip so they know who made the mistake and I'm sure they will remedy it.

When I told him that they were all apple, and all mislabeled, and there were 3 different "use by" dates (all in 2022) he immediately apologized and shipped 12 qts of peach and told me to enjoy the apple. This was all done via email, but then he called to make sure I was happy. I am.

You can see the difference in the regular concentrate and the light.

I will update again when I receive the peach, but I'm sure it will be good. The apple is very good although the light one was pretty weak. Except for that one, it was just a labeling error.

I feel more than compensated for the week delay in getting the peach. Eleven qts of apple concentrate that can use with other wines and no shipping.

All companies make errors. It's how they rectify them that really counts. Barring another issue with the peach, I still have faith that this is a good company to deal with.

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Scooter68

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Agree fully - Mistakes happen even with "Automated" assiatance these days BUT the true test is how a company responds. Gushing over the top isn't neccessary but good old honesty is what we should receive. You received the right responses.

Do we hear talk of a hard apple cider with Cinnamon in your furture plans? Started now it could be ready before Christmas (Hard cider doesn't have to be aged that much anyway.)
 

dralarms

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I stopped by the local hws and picked up a gallon of vineters elderberry thinking it was 100% juice. NOT. It’s got apple and pear juice in it.
 

Scooter68

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I stopped by the local hws and picked up a gallon of vineters elderberry thinking it was 100% juice. NOT. It’s got apple and pear juice in it.
Yeah,. The two brands are very different. Vintners Harvest (VH) is 100% the variety on the label. Vintners Best (VB) is blended with.apple & pear along with sugar already added. I've been pretty happy with VH but nothing beats the fresh wild berries. I'm going to look into the ,Volume )
(SP) brand someone mentioned on this thread. Price seems about in line with.most other suppliers.
 

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