I tried to log into my Midwest Supplies account this morning but it wouldn't let me. It gave me a message that the website had sent me an email to reset my password, but...I've yet to receive that email. A little while later I decided to hit the "CHAT" feature...the window popped up and I entered a short message and pertinent information and received a short note that someone would be responding "soon". I quickly received an email confirming my chat request and stating that someone would respond within 48 hours. The email source code showed the email was from Midwest Supplies customer service. Here is the text of that email: Please reply above this line Thanks for the message. Your request "Tried to place an order this morning but system wi..." has been received and is being reviewed by our crew. We will work hard to get you a reply within 48 hours. If you have any further questions or concerns, please reply to this email. If you have questions about this wonderful hobby, you might find some interesting information in our knowledge base at: https://www.northernbrewer.com/pages/expert-knowledge-base Thanks for choosing Northern Brewer! The relationship between these two companies is probably common knowledge but it's news to me and seemed kind of odd to receive a message from a different company than what I (thought I) was communicating with.