I've had nothing but excellent service from Label Peelers. In fact, I was going to buy a new primary because I didn't think the ones I had could be snapped shut for the Finer Wine process, and I phoned up to confirm something about it, and Matt told me that the primaries I already had would snap shut but I might have to use a rubber mallet on them. Turns out he was right. Hitting the lid with a mallet would have never occurred to me, and I would have been perfectly happy to buy another primary from him and he could have made a sale. I think they're great.