Yes, you hit the nail on the head.Your comparison was to not purchasing a similarly damaged item in a store. False equivalence. There is no cost, trouble, or added delay in passing over a minorly damaged item in a store, and instead picking up one in perfect condition. Having to ship a delivered product back and wait for a replacement is a PITA. If the damage is trivial, the rational thing to do is accept it as "stuff happens" and get on with making the wine.
I wasn't sure how much leaked when I posted about the loose cap I only knew some had leaked. I initially speculated 4-8 liquid oz leaked but after emailing LP, posting here since I know they read this thread and cleaning the bags up I thought it was probably more like 2 liquid oz give or take. I was disappointed but not going to get my Irish up over it and I am certainly not going to try to shake them down over it either though some folks would.
I prefer to get the facts before I make a decision so to that end I weighed both bags before and after emptying. The bag that did not leak was to my surprise one of the original bags with the internal seal that has to be pulled out after removing the screw cap. Another surprise was that the bag that leaked actually had 3.7 oz. more juice concentrate (by weight), than the sealed bag after leaking so other than my initial shock at seeing the leak there is no problem with the juice concentrate portion of the kit. Now if the box had spent any time sideways or upside down then much more would have leaked.
What ticks me off is someone who goes off half cocked, jumps to a conclusion without the facts and puts words in my mouth by saying I consider the issue "no big deal", because neither I nor anyone else that I see wrote that. Then the same individual proceeds to insinuate that I am accepting of mediocrity!
Whiskey Tango Foxtrot!
Think, do not react unless being attacked by a large predator, your head is not just a hat rack!