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Customer service at Baron Brew, makers of Tilt hydrometers

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crushday

Grape juice artisan
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I just thought I'd pass on some news about the GREAT customer service at Baron Brew, makers of Tilt hydrometers (https://tilthydrometer.com).

Here's the sitch... I own and use several of these amazing hydrometers. I've noticed one wasn't reading correctly and was off 10 thousands and reading higher in gravity than actual. This is a big deal because it takes a dry wine that is actually .995-.990 and reads it as 1.005-1.000. A big deal.

I contacted the company hoping I could send it in and get it recalibrated. They offered to send me a brand new one and send me a return paid envelope for the old one. No questions asked. I was already a happy customer and this just makes it better.

Here's the actual email response:

George,

Thanks for bringing this to my attention. It sounds like there's a factory calibration issue with your orange Tilt. I'm shipping you a new Tilt today with a prepaid return envelope for the one you have. Here's your tracking number, #######. We'll take care of you.

Cheers,
Marcus
 
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Arne

Senior Member
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Sounds like great people. Nice to see a thumbs up for a change instead of everything negative. Arne.
 
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